FAQ`s

Frequently Asked Questions (FAQ)

How do I place an order?
Browse our product selection, choose your favorites, and complete the checkout process on our website. If you need assistance, feel free to contact us.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other popular digital payment methods. Contact us if you encounter any issues with payment.

How long does shipping take?
Orders are typically processed within 1-3 days, with shipping times ranging from 4 to 12 business days, depending on your location. We now ship to most countries, including all of Europe and the United Kingdom.

Can I return or exchange an item?
Exchanges are permitted within 7 days of item receipt. Items must be in their original packaging and condition. Email us at eliteflexenquiries@gmail.com to start the exchange process.

What should I do if I receive a defective item?
If your item is defective, please contact us immediately at eliteflexenquiries@gmail.com with the product details and the nature of the defect. We'll address the issue promptly.

Do you offer international shipping?
Yes, we offer international shipping to most countries, including Europe and the United Kingdom. Check our shipping policy for detailed information.

How can I track my order?
You will receive a tracking number via email once your order has been shipped. Use this number on our courier’s website to track your delivery status.

What are your customer service hours?
Our customer support team is available from 7 AM to 11 PM, Monday to Friday, and from 10 AM to 10 PM on Saturdays and Sundays.

Is my personal information secure?
Absolutely. We prioritize your privacy and use industry-standard security measures to protect your personal information from unauthorized access.